Frequently Asked QuestionsHere are answers to the most common questions. If your question hasn’t been answered, please contact us and we’ll be happy to personally help you. When will my order arrive? Your order will arrive 3 – 5 business days after ship confirmation. How do I report lost or damaged shipments? Use the contact form to report a lost or damaged order. We’ll look into the issue and get back to you to ensure your satisfaction. How do I return an order? Use the contact form to submit a return request. We’ll reply with specific instructions for your return. How quickly can I expect a response to my email? Our goal is to respond to all emails within one business day (M-F). What are your customer service hours? Monday through Friday 7AM – 3PM Eastern Time. Do you charge a restocking fee for returns? We don’t charge a restocking fee for most returns. However, a 15% restocking fee will apply if you purchased an item in error, refused delivery, or provided an incorrect delivery address. Can I pick up my order from your warehouse or return an item in person? Sorry, we do not have a retail storefront and are not able to serve customers at our facility. If your question hasn’t been answered, please contact us and we’ll be happy to personally help you.